Thank you for choosing Mavion Industries Pvt Ltd. We strive to provide exceptional B2B solutions in the petrochemicals, mining, and minerals sectors. This Refund Policy outlines the terms and conditions governing refunds for our services.

1. General Policy

At Mavion Industries Pvt Ltd, we aim for complete customer satisfaction. If you are not satisfied with our services or believe there has been an error, please review our refund policy below.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Services provided were not delivered as per the agreed specifications.
• Errors were made on our part, resulting in incorrect billing.
• A written cancellation request was submitted within the stipulated time frame.

3. Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact us within [insert number of days] days of the service delivery date or the date of the transaction.
2. Provide details of your request, including:
   • Invoice number
   • Description of the issue
   • Any supporting documentation (e.g., emails, agreements)

Refund requests can be submitted via email or through our official contact channels.

4. Review Process

Once your request is received:

• We will acknowledge receipt within [insert number of days] days.
• Our team will review your request and investigate the circumstances.
• We may contact you for further information if necessary.

5. Refund Decision

You will receive a response regarding your refund request within [insert number of days] days of our acknowledgment. The outcome will be one of the following:

• Approved: If your request is approved, a refund will be processed back to your original payment method within [insert number of days] days.
• Denied: If your request is denied, we will provide a detailed explanation of the reasons for the decision.

6. Refund Processing

• All approved refunds will be processed in Indian Rupees (INR).
• Please allow [insert number of days] days for the refund to reflect in your account, depending on your payment provider.

7. Non-Refundable Items

The following items and services are not eligible for refunds:

• Customized services that have been completed as per client specifications.
• Services rendered after the cancellation period.

8. Changes to the Refund Policy

Mavion Industries Pvt Ltd reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after any modifications constitutes your acceptance of the new policy.